By Dominique Tassell
Ergon has once more come under scrutiny for being unclear about outages in the Southern Downs area, with their website listing a seemingly smaller list of affected residents than is accurate.
Ergon has listed several upcoming outages on their website, however this newspaper has received outage notifications from residents on streets not identified by the website as being affected.
Ergon’s website states that there will be three outages on 24 August, with the main street listed as Bridge Street, however McGregor Terrace, Kilpa Street, and Denham Street are also listed.
A resident of a nearby street, unlisted on Ergon’s website, received a notice for this outage.
The website states that 24 customers will be affected, however given other residents have been notified this number could be higher.
Another outage is listed for 25 August, again located at the Bridge Street area. A further seven Stanthorpe streets have been listed in the outage, and 70 customers will reportedly be affected.
Included in this listing is an outage reportedly affecting one street in Millmerran, leaving it unclear how many of the reported 70 customers affected by the outage are in the Stanthorpe area.
A further three outages are listed as being planned for 27 August, with approximately 177 customers affected.
This once more includes the Bridge Street area, and includes one street in Millmerran again for no apparent reason.
A customer in a street unlisted on the website has once more received notice of an outage on this date affecting their property.
Ergon’s outage finder service comes in two forms which also give conflicting information.
On Monday 23 August, Ergon’s outage finder map listed two outages in the Southern Downs region.
The text view version of the outage finder only listed one outage at the time.
One of the outages, located in Glen Aplin, was listed as planned.
The second outage, in Freestone, was not listed on the text view version of the outage finder, though it was listed that 53 people would be affected between 9am and 3pm.
The listing on the outage finder map stated that the Freestone was planned.
No unplanned outages were listed.
But whether that information is accurate or not is unclear.
