Ring around to see if there’s a smile on the dial

TENTERFIELD Shire Council will conduct a survey of residents to determine their level of satisfaction with council operations and service levels.
General manager Lotta Jackson said the random telephone survey will be used to collect local information to help assess if the strategies, actions and indicators in the Community Strategic Plan are on track.
Ms Jackson said that the survey aimed to provide the council with an understanding of what residents thought of council services and their future needs.
“Surveys are a good way in which council can quickly get feedback from its residents (both urban and rural) about a number of matters,” she said.
“The broad aim of this survey is to evaluate resident perceptions of council’s performance in relation to a range of key services and facilities.
“Council’s 10-year Community Strategic Plan has now progressed over two years and it is important that the responses from the survey be compared with the results in the Community Strategic Plan to ascertain if we are on track or not.
“Good or bad, the responses will provide a wealth of information and feedback to council.”
Residents have a choice to be part of the survey anonymously or provide their details if they want further contact.
The survey will be managed by Micromex Research, which was chosen because of its competitive fee, reputation and experience in working with more than 40 councils across NSW, Ms Jackson said.